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Operations

Field Service and Work Orders

Turn a charger fault into a managed intervention — with a technician assigned, an SLA running, and the right part already on the van.

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The Problem

Why does this extension exist?

A charger reports a fault. Someone sees it on a dashboard, mentions it in a chat, and a technician eventually drives out — without knowing which part to bring. Nobody can say how long the average repair takes, which sites break most often, or whether the response times promised to a landlord are actually being met. The fault log and the repair work live in two different worlds.

The Solution

What you get

  • Work orders with a full lifecycle: open, assigned, in progress, resolved, closed
  • Service level agreements with response-time and resolution-time targets, and an alert before a breach rather than after it
  • Technician profiles with skills and assigned territories, so the right person gets the right job
  • Spare-parts inventory with low-stock alerts and consumption recorded against each job
  • Preventive maintenance plans by interval or by usage, so routine work is scheduled instead of remembered
  • Automatic work-order creation from a fault reported by the charger over OCPP
  • Service statistics across technicians, sites and fault types
🎯 Who is this for?

CPOs maintaining their own network, service companies maintaining someone else's, and operators with uptime commitments in a lease or a public tender.

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🔌 Modular by design

Enable or disable per tenant. Pay only for what you use. All addons integrate seamlessly.

Key Capabilities

Everything included

Work Orders End to End

Every intervention is a record with a state, an owner and a history. What was found, what was done, what was used — kept where the next technician can read it.

SLAs That Warn in Time

Set response and resolution targets, and get the alert while the clock is still running. A breach you learn about afterwards is a report; one you learn about early is a repair.

Skills and Territories

Technicians carry skills and a geographic area. Assignment stops being a question of who answered the phone first.

Parts on the Van

A parts catalogue with reorder levels and low-stock alerts, plus consumption recorded against each job — so the second visit for a missing cable stops happening.

Preventive Maintenance

Schedule routine work by interval or by usage. The filter change that prevents a failure is planned, not remembered on the day it fails.

Faults Become Jobs

A fault reported by the charger over OCPP opens a work order under the rules you set. The gap between the alarm and the intervention closes on its own.

Use Cases

See it in action

How operators around the world can use this extension to solve real problems and grow their business.

A fault that dispatches itself
A charger reports a connector lock failure at 07:40. The rule opens a work order, assigns it to the technician whose territory covers the site and whose skills match, and the SLA clock starts — all before the operations team has opened the dashboard.
An SLA defended before it breaks
A landlord's contract promises a four-hour response. At the three-hour mark the job is still unassigned and the alert fires. The work is reassigned, the visit happens inside the window, and the quarterly report shows the commitment met.
The second visit that never happens
The fault code points to a known part. Inventory shows two in stock, one is reserved to the job, and the technician arrives with it. The repair is closed on the first visit instead of scheduling a return.
Simulated Case Study

Service operation cuts mean time to repair by 41% and first-visit fixes rise to 86%

An operator maintaining 340 chargers ran repairs from a shared mailbox. Faults were noticed late, technicians travelled without the right parts, and nobody could say whether contractual response times were met. After moving to work orders with SLAs, skills-based assignment and parts inventory, mean time to repair fell 41%, first-visit fix rate rose to 86%, and the quarterly uptime commitment was met for the first time without an explanation attached.

−41%
Mean time to repair
86%
Fixed on the first visit
340
Chargers under maintenance
0
Faults tracked in a mailbox

Give every fault an owner, a clock and the right part.

Talk to our team and see this extension in action with a personalised demo.

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