Conditions d'Utilisation

Dernière mise à jour : 15 mars 2026

1. Acceptation des Conditions

These Terms of Use ("Terms") constitute a legally binding agreement between you ("User", "you") and OASIS HUB Lda ("OASIS HUB", "we", "us") governing your access to and use of the OASIS HUB EV charging management platform, mobile applications, APIs, and related services (collectively, the "Platform").

By creating an account, accessing, or using the Platform, you confirm that you are at least 18 years old, have the legal capacity to enter into this agreement, and accept these Terms in full.

2. Description des Services

OASIS HUB provides a cloud-based EV charging management platform that enables:

• Opérateurs de Points de Charge (CPOs) : to manage EV charging infrastructure, sessions, billing, and operations
• Fournisseurs de Services d'eMobilité (eMSPs) : to manage driver accounts, roaming, and payment services
• Opérateurs de Flotte : to manage EV fleets, charging schedules, and cost allocation
• Conducteurs VE : to find chargers, start sessions, manage payments, and track charging history
• Hubs d'Itinérance : to facilitate OCPI-based interoperability between charging networks

3. Inscription au Compte

To access most features of the Platform, you must create an account. You agree to:

• Fournir des informations exactes, actuelles et complètes lors de l'inscription
• Maintenir et mettre à jour rapidement vos informations de compte
• Garder votre mot de passe confidentiel et ne pas le partager avec des tiers
• Nous notifier immédiatement de tout accès non autorisé à votre compte
• Accepter la responsabilité de toutes les activités survenant sur votre compte

We reserve the right to suspend or terminate accounts that violate these Terms or that we reasonably believe are being used fraudulently.

4. Services de Recharge et Paiements

4.1 Sessions de Recharge

When you initiate a charging session through the Platform, you agree to pay the applicable tariff as displayed before the session starts. Tariffs are set by the Charge Point Operator and may vary by location, time, connector type, and your subscription plan.

4.2 Traitement des Paiements

Payments are processed by our authorised payment partners (Stripe, PayPal, Apple Pay, Google Pay, MercadoPago, Cielo, Viva Wallet). By adding a payment method, you authorise us to charge the applicable fees. All payments are subject to the terms of the relevant payment processor.

4.3 Portefeuilles Prépayés

If you use a pre-paid wallet, funds added to your wallet are non-refundable except as required by applicable law. Wallet balances do not expire while your account is active.

4.4 Remboursements et Litiges

If you believe you have been incorrectly charged, please contact us within 30 days of the charge. We will investigate and, if the charge was in error, issue a refund or credit to your account within 14 business days.

5. Abonnements

If you subscribe to a paid plan:

• Les abonnements se renouvellent automatiquement à la fin de chaque période de facturation, sauf annulation
• Vous pouvez annuler votre abonnement à tout moment ; l'annulation prend effet à la fin de la période de facturation en cours
• We reserve the right to change subscription prices with 30 days notice; continued use after the notice period constitutes acceptance of the new price
• No refunds are provided for partial subscription periods, except as required by applicable consumer protection law

6. Utilisation Acceptable

You agree not to use the Platform to:

• Violate any applicable law, regulation, or third-party rights
• Engage in fraudulent transactions or payment fraud
• Attempt to gain unauthorised access to any part of the Platform or other users' accounts
• Interfere with or disrupt the Platform's infrastructure or security
• Reverse engineer, decompile, or disassemble any part of the Platform
• Use automated tools (bots, scrapers) to access the Platform without our written permission
• Transmit malware, viruses, or any malicious code
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity

7. Utilisation de l'API

If you access the Platform via our API:

• You must keep your API credentials confidential and not share them with third parties
• You are responsible for all API calls made using your credentials
• We may impose rate limits on API usage to ensure platform stability
• We reserve the right to revoke API access if usage violates these Terms or causes harm to the Platform

8. Propriété Intellectuelle

The Platform, including all software, content, trademarks, and intellectual property, is owned by OASIS HUB or its licensors. These Terms do not grant you any ownership rights in the Platform.

You retain ownership of any data you submit to the Platform (your charging data, driver profiles, etc.). By submitting data, you grant us a limited licence to use that data to provide the Platform services as described in our Privacy Policy.

9. Disponibilité et Niveaux de Service

We strive to maintain high availability of the Platform but do not guarantee uninterrupted service. We may perform scheduled maintenance (with advance notice) or emergency maintenance as required.

For enterprise customers with Service Level Agreements (SLAs), the terms of the SLA govern availability commitments and remedies for downtime.

10. Limitation de Responsabilité

To the maximum extent permitted by applicable law:

• OASIS HUB is not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform
• Our total liability for any claim arising from these Terms or your use of the Platform is limited to the amount you paid us in the 12 months preceding the claim
• We are not liable for the actions of Charge Point Operators, including charger availability, pricing, or service quality
• We are not liable for failures caused by third-party payment processors, network outages, or force majeure events

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.

11. Indemnisation

You agree to indemnify and hold harmless OASIS HUB, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including legal fees) arising from your use of the Platform, your violation of these Terms, or your violation of any third-party rights.

12. Résiliation

Either party may terminate this agreement at any time. We may suspend or terminate your access immediately if you breach these Terms, engage in fraudulent activity, or if required by law.

Upon termination, your right to use the Platform ceases. We will retain your data as described in our Privacy Policy and as required by law.

13. Droit Applicable et Litiges

These Terms are governed by the laws of Portugal. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of Portugal, unless mandatory consumer protection laws in your country of residence require otherwise.

Si vous êtes un consommateur dans l'UE, vous pouvez également utiliser la plateforme de Résolution des Litiges en Ligne de la Commission européenne àec.europa.eu/consumers/odr.

14. Modifications de ces Conditions

We may update these Terms from time to time. We will notify you of material changes by email or through a prominent notice on the Platform at least 30 days before the changes take effect. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.

15. Contact

If you have questions about these Terms, please contact us: